Store Policy:
1. RETURNS:
A. All products are sold with a 30 day money back guarantee from date of shipment. Shipping and handling costs are not refundable.
B. Products must be returned undamaged and in good condition. Misuse or damage is not covered. Specialized kits can be subject to a 20% restocking fee as determined by us at the time of the return. Contact ePowerSteering by email at sales@epowersteering.com for return authorization and shipping instructions. Please include the original Order Number and Product number issued at time of purchase.
2. CANCELLATIONS:
A. To cancel an order not yet shipped contact us by Email at sales@epowersteering.com. Please include the original Order/Invoice Number issued at time of purchase.
B. PayPal processing fees incurred by ePowerSteering are not refundable.
3. LEAD TIME:
A. Typically, we ship out our orders the next business day. Orders that require overnight shipping must be made before 10am PST to go out on the same day.
4. WARRANTY:
A. Warranties cover defects in design and manufacturing only. Warranties do not cover, among other things: installation errors, wear and tear, acts of God, misuse, abuse, neglect, accidents, collisions, defects due to custom specifications provided by you, or any product modifications, configurations or combinations not performed by us.
B. Warranty periods start on the shipment date.
C. The product must be returned to us with freight prepaid by you. At our option and as the exclusive remedy, we will repair or replace the product in question, or issue credit. If an identical product is no longer available, we may replace with a similar product of comparable value.
D. Warranty Period: 90 days. You must be the original owner with proof of purchase upon claim.
E. Pass-Through Warranty – We resell, and are not the manufacturer of, certain third-party products. We make no express or implied warranties on third-party products and the warranty coverages above do not apply to these products. We will, however, pass through all warranties offered by the manufacturer, who has sole responsibility for processing warranty claims and returns. In all cases, unless otherwise agreed by the manufacturer, you must be the original owner with proof of purchase upon claim.
Privacy Policy:
1. COMMENTS / CONTACT FORMS:
A. When visitors leave comments and fill out contact forms on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
B. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
C. Contact form information sent directly to a representative so that we can best serve you and may be saved for future correspondence.
D. We do not sell your information to third parties.
2. COOKIES:
A. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
B. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
C. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
D. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.